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aaronaposhian
Community Member

How can I recover text entry information that was lost because my login timed out?

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I was writing a text entry for a school assignment. I left for a while, came back, and completed my text entry. However, after I clicked submit, I was told that my login had timed out and so my entry could not be submitted. Then my entire entry was gone, to no fault of myself, and without warning. Is there anything I can do to recover the information that was lost? This is a problem that needs to be fixed. I am beyond frustrated. 

3 Solutions

Accepted Solutions
stuart_ryan
Community Coach
Community Coach

Hi  @aaronaposhian ,

I apologise, but unfortunately there would not be any way to recover your work, as it is not sent to the Canvas servers until the submit button is pressed. An idea for a https://community.canvaslms.com/ideas/3419-session-log-out-warning has received support and is on the Canvas Product Radar, so this is something that there is definitely community support for, along with you. You can add your vote on the idea also which is always helpful. 

The only thing I could suggest is for any text-based assignments in future, that you use an external text editor, or even Microsoft Word/Apple Pages and then paste your completed assignment in. This will ensure you always have a backup copy in case anything goes wrong.

Again, I am sorry to hear about your experiences, and I hope this helps in the future.

Stuart

View solution in original post

Use a text editor? Come on, get with the times! Make the application a asynchronous web application.  You should not have to hit 'Submit' to push the change to the server, it should be automatically saved as a draft and once you are done, then you click the submit button.  

View solution in original post

merepottinger
Surveyor

This happened to me just a few minutes ago. I thought I was done for and wanted to cry, but if your left click on the back arrow in your browser window up in the top left corner, you can select the version right before the one that asked you to Log in and your page with the page with your text input should show up. It might not work and maybe the prayer I said to Lord God was what saved me, but give it a try. If you end up getting access to your work, just select and copy it just in case you lose it again somehow. I hope I'm saving someone's life here. 

View solution in original post

6 Replies
stuart_ryan
Community Coach
Community Coach

Hi  @aaronaposhian ,

I apologise, but unfortunately there would not be any way to recover your work, as it is not sent to the Canvas servers until the submit button is pressed. An idea for a https://community.canvaslms.com/ideas/3419-session-log-out-warning has received support and is on the Canvas Product Radar, so this is something that there is definitely community support for, along with you. You can add your vote on the idea also which is always helpful. 

The only thing I could suggest is for any text-based assignments in future, that you use an external text editor, or even Microsoft Word/Apple Pages and then paste your completed assignment in. This will ensure you always have a backup copy in case anything goes wrong.

Again, I am sorry to hear about your experiences, and I hope this helps in the future.

Stuart

View solution in original post

Use a text editor? Come on, get with the times! Make the application a asynchronous web application.  You should not have to hit 'Submit' to push the change to the server, it should be automatically saved as a draft and once you are done, then you click the submit button.  

View solution in original post

merepottinger
Surveyor

This happened to me just a few minutes ago. I thought I was done for and wanted to cry, but if your left click on the back arrow in your browser window up in the top left corner, you can select the version right before the one that asked you to Log in and your page with the page with your text input should show up. It might not work and maybe the prayer I said to Lord God was what saved me, but give it a try. If you end up getting access to your work, just select and copy it just in case you lose it again somehow. I hope I'm saving someone's life here. 

View solution in original post

Oh my god, you just saved my life!!! I CAN'T THANK YOU ENOUGH OMG!!!! This works completly

THANK YOU its 2 am and I was about to loose it I'm so glad I stumbled upon your comment. May both sides of your pillow be cold 🙂

You, sir, are a lifesaver. You have no idea how grateful I am to you.