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Explorer III

How cancel Conversation Name Search with very long names hiding the

We have many students with very long names and a faculty member just wrote because she is unable to access the "X" in the Conversation Search bar after searching for one of her students with one of these very long names.  By "long name," we mean names with 20 characters & spaces. 

We have tried multiple browsers (Firefox & Chrome) and resizing the browser window (control -) but still doesn't work.  Interestingly she even tried Edge and that shows the "X" but not the beginning of the student's name.  And, no, using the scrollbar to scroll left to right doesn't help.

My questions are:

  1. Does anyone know another way to access this "X"?  
  2. Instructor has workarounds at this point but they are annoying and take more time. Is this worth submitting a feature request, feedback for future design of Conversations, etc.

Here are some screenshots:

Without access to the "X" on the far right because the name is too long:

No "X" available to cancel Conversation Search

"Normal" view of "X" when name is shorter:

Normal Conversation Search view with "X" showing for cancelling the search

Thanks in advance for any help!



2 Replies
Community Coach
Community Coach

 @arovner ,

I would recommend opening a trouble ticket with Instructure Support.  This sounds like this may be an issue that needs to be addressed by the developers.  You can open a ticket by clicking on Help > Report a problem.  If this goes to your Canvas Administrator or local Canvas Support team, they can then escalate it to Instructure Support.


Hi  @Robbie_Grant ‌

Thanks!  That's kind of what I was thinking.

I'll do this next week.