How do I get Canvas to allow students to use Arc/Studio?

[66323]

I have several students where canvas will not let them use Studio/Arc and thus cannot complete verbal assignments. I have already made sure that they were following instructions by simply clicking on the record media button within an assignment. No success. I have already tried sending them to our tech team and they tell students that they do not support Canvas and that their teacher has to find a solution by contacting Canvas directly. It is extremely frustrating that I have to spend all my planning time trying to trouble shoot a resource that should stinking work. 

Here are the most common issues:

-they never get the pop up that asks them to allow usage -- so the app never loads

-they get a pop up that says their webcam is already in use  -- so the app auto closes

-video works but mic does not -- can see the video but there is no sound

-mic works but video does not -- can hear the recording no video

-mic capture is in and out -- there are pockets of dead space even though it is evident that students are still talking

[Stef_retired]

 @66323  Welcome to the Canvas Community—and I'm sorry that you're experiencing these frustrating issues. We're getting you some direct help.

[kspain]

We are experiencing the same issue at our school. Students are clicking the record media tab and the "Please allow Arc to access your webcam" message pops up. Our Apple Tech has tried everything possible to allow access to the camera and microphone but we continue to get the error message. Please let me know how we can fix this issue.