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j_haskell6839
Community Member

How do I get a normal user friendly page back

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 I can see everything else on https://portal.necb.edu/Default.aspx normally but when I click on my courses everything is jumbled on white page with big Course, modules, dashboard that are now huge thumbnails and really can't use it. I am using Internet Explorer 11 and same with Firefox. The page appears normal on the ipad, and iphone and a mac, but I like to use the pc more because I can get a lot done while at work and Word is easier on a pc.

How do I get a normal user friendly page back? 

Do I have to ask my IT department if they updated or did something on their end?

1 Solution

Accepted Solutions
chofer
Community Coach
Community Coach

Hi  @j_haskell6839  Thank You for posting your question.  Please check out these links...as I think they will help to answer your question:

How do I fix canvas on my desktop? 

How do you get a HUGE dashboard icon 

https://community.canvaslms.com/people/stuart.ryan 

Please let us know if you have any questions about this...thanks!

View solution in original post

2 Replies
chofer
Community Coach
Community Coach

Hi  @j_haskell6839  Thank You for posting your question.  Please check out these links...as I think they will help to answer your question:

How do I fix canvas on my desktop? 

How do you get a HUGE dashboard icon 

https://community.canvaslms.com/people/stuart.ryan 

Please let us know if you have any questions about this...thanks!

View solution in original post

Stefanie
Community Team
Community Team

 @j_haskell6839 , Chris has given you excellent guidance on this. Since you're experiencing it across two different browsers, I suspect it might be a temporary issue with the internet connection; I witnessed this during a large training when a particular wifi access point became overloaded.

And speaking of browsers, Canvas is now only providing "functional support" for Internet Explorer 11, so your best bet would be to stick to Firefox—or Chrome, which I prefer. You can stay on top of technical requirements by following Supported Web Browsers for updates.