How do I get canvas to work again?

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nicolecristelli
Community Novice

I have been using internet explorer as my browser since my class started with no issues. Today, when I can log into my usf portal but when I click enter canvas it doesn't allow me to enter the canvas. So, I tried on a different browser, Firefox. I was able to get into the class canvas but the canvas is not working properly. I am unable to load pages fully and unable to post an answer to the discussion question. What's going on??

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Stef_retired
Instructure Alumni
Instructure Alumni

Hi,  @nicolecristelli  Welcome to the Canvas Community! Switching away from Internet Explorer is a good first step, as that browser is no longer supported. Here are some other troubleshooting steps you can try:

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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