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aterhune2017
Community Member

How do I prevent canvas from logging me out on my mobile device every time I click a notification from canvas?

I have an iPhone and I have the notifications for canvas turned on, but every time I do get a notification and I try to view it, it randomly logs me out of my account. Is there a way to prevent this? 

5 Replies
klundstrum
Community Coach
Community Coach

Hi  @aterhune2017 ‌ - I'm sorry to hear that you're experiencing this! Just to clarify the issue, is this 'automatic log-out' happening from the Canvas by Instructure app or the mobile web? If it's the Canvas by Instructure app, make sure that your iOS and the app is up to date. If that still doesn't fix it, try uninstalling the app and reinstalling it. Sometimes that's just enough to reset things. 

rseilham
Community Coach
Community Coach

Hi  @aterhune2017 ‌, 

I might be on the wrong path, but at UCF I might be getting the same behavior. After I download the Canvas app and enable notifications, I have no issues getting these notifications 24/7 (as long as I don't manually log out), but when I tap on a notification I am taken to the login screen. Is this your issue? 

The issue at UCF, and possibly your school (FAU) is not the app, but how your school handles the length of each session. At UCF I am logged out of Canvas after approx. 30 minutes (This time isn't officially posted for security reasons). After I'm logged out, I will continue to receive notifications, but can't open them directly into the app with me logged in. Like me, If this is the case for you, then there isn't much you can do. Let me know if this helps. 

kenneth_rogers
Surveyor

Hello,  @aterhune2017 ‌!

I wanted to circle back to this and see how things are going. Both  @klundstrum ‌ and  @rseilham ‌ gave you some information - did either one of these things help? If so, could you kindly mark one of their answers as "correct" so in the event other people have the same issue in the future we can have a resolution? For the time being, I am going to mark this as "Assumed Answered" until we can hear back from you.


Cheers!

Bullett20
Surveyor

I have a similar problem where Canvas randomly logs me out of a session. I am using the free version as I am from a small school, (60-80 pupils) so for my Maths subjects I add assignments and when I attempt to mark them, randomly Canvas will close and I have lost all my marking and need to start again.  Is there anyway around this?

Hi @Bullett20 - Canvas Teacher should work beautifully for FFT and full-paid instances of Canvas. Double-check you're running the most recent version of the app. Next, uninstall and reinstall the app. That often helps!