How long do credentials stay cached in mobile apps?

[sam_bachert]

All,

We have an instructor who was put on administrative leave and her account was temporarily disabled during this period; however, they are still able to access Canvas via the teacher app.  Is there a time period where those credentials aren't needed to be refreshed to continue to have access?  What can we do to limit this access?

Thanks, Sam

[Stefanie · Accepted solution]

Hello, sam.bachert@csn.edu  and Welcome to the Canvas Community! To resolve this, the local Canvas admin can "act as" the user and delete the mobile app integration from the user's account. The discussion under https://community.canvaslms.com/ideas/10074-log-off-all-devices should prove informative in this regard.