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Surveyor

I made mistake

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I made a mistake creating an instructor account with the email provided by my university, I tried creating a new one but it won't let me use the said email, I even tried deleting it as my primary email but I still can't delete the "Ways to log In", I tried contacting the support but they didn't answer me

solved problem
-I successfully deleted my email in the primary tab

Main problem

-I can't delete the email in "ways to log in" thus I can't create a student account with that email

 

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1 Solution

Accepted Solutions
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Community Coach
Community Coach

Hi! I recommend reaching out to your local Canvas Support team. They'll be able to adjust your account and help you get connected to the courses as you need. How do I get help with Canvas as a student? 

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Community Coach
Community Coach

Hi! I recommend reaching out to your local Canvas Support team. They'll be able to adjust your account and help you get connected to the courses as you need. How do I get help with Canvas as a student? 

View solution in original post

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Sorry for the trouble but in the account I created the " submit a ticket doesn't exist" and I tried reaching out to the canvas report a problem as well but there's still no response from them. I'm getting anxious because of my fault I am falling behind in my classes. I can't create an account because the email is still connected to the failed account. If you know any answers please tell me.