cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Member

IP/Domains to Unblock

What IP/domains do I need to unblock from my filtering software to allow Canvas/Instructure through.

9 Replies
Highlighted
Community Coach
Community Coach

Due to the nature of your question, I'm going to share this with the https://community.canvaslms.com/groups/canvas-developers?sr=search&searchId=28e95b5d-6058-4687-95f9-...‌ and https://community.canvaslms.com/groups/admins?sr=search&searchId=cb0eba4e-8973-449b-9420-d3d6e1b0f62...‌ groups in the Community. Hopefully they will be able to help answer your question!

Highlighted
Community Coach
Community Coach

Hi mccldo@grisd.net‌...

Unfortunately, I don't have an answer for you, but I did want to check in with you.  It appears that you may have stumped the Canvas Community with your question since you first posted it on February 10th.  Have you been able to find any answers to your question on your own since you posted this question?  If so, could you share that with us here in the Community?  Or, if you are still seeking assistance with this question, please post a message below so that members of the Community can continue to help you with your question.  Looking forward to hearing from you soon, Doug!

Highlighted
Community Advocate
Community Advocate

I managed to dig up an old email with some of this information:

Whitelisting Canvas Core
Some of the built in functionality of Canvas is accessed via a separate URL that will also need to be whitelisted. Below is a list of those URLs, as well as what they do:

• safefiles.instructure.com - File storage. This is a way for Canvas to take advantage of your browsers security features against malware
• images.instructure.com - Image storage. This is where all images uploaded to in Canvas are stored.
• *.instructuremedia.com - Media storage. Videos created and uploaded direct to Canvas are played using a version of Kaltura that instructure hosts
• help.instructure.com - Help and Guides. Users will need to access this to put in tickets to your support desk as well as reporting any bugs they may find
• bbb.instructure.com - Big Blue Button. Canvas's free implementation of BBB video conferencing

Whenever possible, we ask that you whitelist *.instructure.com cover the widest range of services that Canvas provides.

Whitelisting Canvas "Core" Integrations
Canvas is setup to have the following integrations by default, but they are all optional. Below is a list of those items and what they are used for within Canvas, as well as the URL you should whitelist to give the functionality detailed to your users.

• Box View - Provides the engine for Canvas's SpeedGrader annotation ability. Falls back to Scribd
• scribd.com - Provides the doc preview engine in Canvas. Falls back to Google Docs.
• docs.google.com - Users can use Google Docs to submit assignments and collaborate. Canvas uses it as an additional option for previewing files.
• titanpad.com - EtherPad is a fast, lightweight, anonymous document collaboration tool that Canvas integrates with.
• flickr.com - Users have the ability to search the common licensed content on Flikr to use as images for course content.

Also, here are some IPs used by the messaging service:

54.240.14.100
54.240.14.102
54.240.14.103
54.240.14.107
54.240.14.128
54.240.14.130 
54.240.14.131
54.240.14.1
54.240.14.2
54.240.14.105
54.240.14.139
54.240.14.154
54.240.14.188
54.240.14.198
54.240.14.199

Highlighted
Community Coach
Community Coach

Awesome Matt!

Being a hoarder, I was just getting ready to search for my own archived email from 5 years ago. Thanks for saving me the search and possible injury from a stack of junk falling on my head! And I won't even mention all the vermin that have infested my archives!

KLM

Highlighted
Community Coach
Community Coach

mccldo@grisd.net,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 

Robbie

Highlighted
Community Member

L1 Support referred me to this post as we are currently having trouble with Instructure/Canvas e-mails getting caught in our e-mail system (marked as phishing/spam attempts).  We are an O 365 institution and have whitelisted the following:

54.240.14.1
54.240.14.2
54.240.14.100
54.240.14.102
54.240.14.103
54.240.14.105
54.240.14.107
54.240.14.128
54.240.14.130
54.240.14.131
54.240.14.139
54.240.14.154
54.240.14.188
54.240.14.198
54.240.14.199
54.240.38.184
54.240.38.185
54.240.38.186
54.240.38.187
54.240.38.188
We have also added notifications@instructure.com and instructure.com t our sender and domain white list in spam filtering.
Anyone else experiencing this?  Any solutions we can offer our IT folks?

Thanks,

Chris
Highlighted
Community Member

We are an O 365 university and are having the same issues. I am going to forward your information to our IT team to see if it helps our situation. Thank you for sharing. I will send anything your way if we get it solved.

Shane

0 Kudos
Highlighted
Learner II

Hanes.Matthew.B@muscogee.k12.ga.uskelley.meeusen@cptc.edu‌ we were also given the IPs list costwink‌ mentions above by Canvas Support, as well as "https://nv.instructuremedia.com/* (assuming '*' is the wildcard)"

0 Kudos
Highlighted
Navigator

Here is an official list from Canvas. It is intended to help people figure out what they should unblock (mostly K12) so that Canvas works well.

https://community.canvaslms.com/docs/DOC-18615-canvas-domain-email-and-server-management 

Labels