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pcurtis
Surveyor

Identifying Pending User Accounts

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How do I view users that have been invited to verify their user account in Canvas but have yet to respond to the automated email that was sent to the? The People view seems to only show verified accounts and not those that have been manually added but not verified.

I want to follow up with these people, but there is no "pending" list like there is for courses.

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kmeeusen
Community Coach
Community Coach

Hi @pcurtis 

Your People tab will identify users who are still pending and offer you an opportunity to resend the invitation. See screenshot below.........

kmeeusen_0-1610560933137.png

Unfortunately, re-sending the invite seldom works - their email is no longer active, has changed or they simply never check it. You will need to follow up with your school's  Canvas Admin, then likely registration to try to contact the student and get an accurate email address.

Kelley

 

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kmeeusen
Community Coach
Community Coach

Hi @pcurtis 

Your People tab will identify users who are still pending and offer you an opportunity to resend the invitation. See screenshot below.........

kmeeusen_0-1610560933137.png

Unfortunately, re-sending the invite seldom works - their email is no longer active, has changed or they simply never check it. You will need to follow up with your school's  Canvas Admin, then likely registration to try to contact the student and get an accurate email address.

Kelley

 

View solution in original post

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pcurtis
Surveyor

My People list is not displaying any pending users. And I know I have them. When I try to create a new account using their email address ... it says that the email is already in use. Yet they are not displayed in the list. Is there a filter or setting that hides the pending or inactive users?