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Surveyor

Keyboard not working on App

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Hello,

Just recently (around 9/18), the keyboard function stopped working in my Canvas Teacher app. The keyboard pops up for me to log in, but once I start trying to grade if I click on a field to grade the keyboard does not pop up any more.

More Info
-I'm using Samsung Galaxy S5
-The keyboard works fine on all other apps
-I have tried:
>>Restarting
>>Logging in and out
>>Reinstalling
>>Uninstalling the Student version of Canvas
>>Making sure that my keyboard was performing normally
-Canvas still works fine on my computer
-The paste option still works, so I could copy and paste comments or scores into the fields.

Your help is greatly appreciated.

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Surveyor

Thank you. They helped me solve the problem. I emptied the app cache before deleting and reinstalling.

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@jstern1,

I'm glad you found a fix! I also wanted to add that there is a new Android update to version 6.9 that fixes keyboard issues in the app. Hopefully, that will have a permanent fix. 

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Community Coach
Community Coach

@jstern1

Hi, I'm sorry to hear the app is having issues. I don't have a way to test this device, so I would suggest you either contact your local tech support to troubleshoot and possibly create a support ticket and/or Report and Issue under the Help section of the Canvas Teacher app. 

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Surveyor

Thank you. They helped me solve the problem. I emptied the app cache before deleting and reinstalling.

View solution in original post

Highlighted

@jstern1,

I'm glad you found a fix! I also wanted to add that there is a new Android update to version 6.9 that fixes keyboard issues in the app. Hopefully, that will have a permanent fix. 

View solution in original post

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Surveyor

That's great! Thanks for taking the time to reply to my inquiry.

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