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Community Member

Known Issue or Work Around? My Mediasite Video View Prompts Canvas User for Log In

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I have videos prepared in My Mediasite and embedded in Modules in Canvas.  When students (or I) try to access the videos, we are prompted for a log in.  (Canvas Log In Credentials will not authenticate the user.)  It seems the integration between Canvas and My Mediasite is not working properly.  If you go out of the module and click on the My Mediasite link and let the page appear, and then return to the module with the embedded video, it will play.  This extra step is obviously an issue for students.  Is this a known issue?  Is there a fix or another work-around?

Thanks

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Surveyor

That sounds like something you'll want your Canvas admin to look into.

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Surveyor

Hi Glenn,

Did you set up the MediaSite app in your course, or was the integration set up system-wide by your Canvas administrator?  This is probably something you'll want either MediaSite support or your Canvas admin to investigate.

Mike

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It was a system-wide integration by our Canvas Administrator/s.

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Surveyor

That sounds like something you'll want your Canvas admin to look into.

View solution in original post

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