cancel
Showing results for 
Search instead for 
Did you mean: 
Surveyor

List of "External Apps" blank

Jump to solution

I want to install an external app. But when I click Settings>Apps, the space where the Apps should be listed is blank and remains blank whether I click "All," "Not installed," or "Installed." There is no "Add app" button. See screenshot below. Any idea what might cause this behavior? Thanks!

Screenshot 2020-08-09 at 8.20.06 PM.png

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
Highlighted

Turns out our IT department turned off all access to external apps. 😡

View solution in original post

2 Replies
Highlighted
Navigator

@murphys_law 

I do not know if this is what is happening or not, but it is possible for an institution to lock down the apps that can be used and only allow certain apps that have been approved to be added. Other schools require all requests for apps to go through them, so they leave the allowed list of apps blank.

Here are a couple of lessons from the Canvas Admin Guide about this:

You didn't mention whether there was a "View App Configurations" option or not. If there is, does it show existing apps that have been added?

 

0 Kudos
Highlighted

Turns out our IT department turned off all access to external apps. 😡

View solution in original post

Top Kudoed Authors
Labels