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Community Member

LockDown Browser iPad app and Canvas - Issues?

A lot of our faculty uses the LockDown Browser iPad app for quizzing in Canvas. Some issues are experienced during each quiz. I'm curious if anyone else is (or has) experiencing these issue. If so, what did you do to correct the issues? I'm sure a lot of the issues are the result of using a third-party app to access a Canvas quiz, but I have to cover my bases. 🙂

  • While in the LDB app, and logged in to Canvas, a message appears that LDB is required. I tell the students to close down the app, including removing it from their tray, and open it back up and log in to Canvas. This usually works.
  • While in the LDB app, and logged in to Canvas, a message appears that the instructor needs to configure quiz settings. I tell the students to go back to their Dashboard and re-enter the quiz. This usually works.
  • Some students receive an error message that their test couldn't be submitted; however it was submitted.
  • One student has reported twice that questions and answers were scrambling around during the test. She had to complete the test on paper.
  • One student recently couldn't see the menu choices for the matching sections.

Unfortunately, these issues occur sporadically, so there's no real pattern to report to Respondus.

3 Replies
Community Team
Community Team

shouts@maryville.edu, as your post is unlikely to elicit a single answer that one could consider uniquely "correct," I've changed the format to a discussion. I've also shared it with the Higher Education​ and K-12​ groups to enhance its visibility among likely Respondus LockDown Browser users.

Community Coach
Community Coach

While we do not us the LDB app, I want to suggest a work-around while you investigate.

Our building uses guided access to "lock" students into quizzes on their iPads. It does take some time to set up (selecting the portions of the screen to disable and then entering a code), but several teachers have had luck with that approach.

Thank you Kristin. I'll float that idea. A lot of our students should have Guided Access set up because it's required for the LDB app.

Sarah