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mkpg2d
Community Member

Logging in to iOS app on mobile phone.

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My Canvas App on an iOs phone is no longer recognizing my school ID and I am unable to log in.

I am able to log in on my PC without a problem so my Username and Password is still valid.

I deleted the app and reinstalled but it still didn't work.

1 Solution

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kona
Community Coach
Community Coach

 @mkpg2d , greetings! One thing I would check is that you aren't accidentally adding an extra blank space after your school ID. We recently had some issues with students not being able to log in and it was that after then entered in their username, they were inadvertently adding a space (blank) right after their username. This wasn't visible, but their phone was treating this blank space as part of their username, which was causing it not to work. 

If you try this and it still doesn't help, then I would contact Canvas Support - https://community.canvaslms.com/docs/DOC-9714-18561185383 

Hope this helps! Kona

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kona
Community Coach
Community Coach

 @mkpg2d , greetings! One thing I would check is that you aren't accidentally adding an extra blank space after your school ID. We recently had some issues with students not being able to log in and it was that after then entered in their username, they were inadvertently adding a space (blank) right after their username. This wasn't visible, but their phone was treating this blank space as part of their username, which was causing it not to work. 

If you try this and it still doesn't help, then I would contact Canvas Support - https://community.canvaslms.com/docs/DOC-9714-18561185383 

Hope this helps! Kona

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