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Media is currently being converted, please try again in a little bit.

I posted several videos and continue to get this message after30 hours. Anyone know what is up?

Mike Smith

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2 Replies
Community Coach
Community Coach


Welcome to the Canvas Community!!!

I would highly recommend that you click on the Help > Report a Problem link to open a ticket with Instructure Support on this.


It is now 2021 and I encountered this problem again.

What made it worse in my case are

1) I am not trying to upload a media file. I couldn't open or download a student submission to mark it; 

2) I reported the problem and got a reply through email that "Canvas Support has seen such a large increase in volume that we are no longer able to provide support for all Free For Teacher help requests."

What do I do now?