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detour-jenn
Surveyor II

Microsoft Immersive Reader enabled but not functioning

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Has anyone else run into this sitution?

I see the immersion reader button enabled on pages but when clicked the accessibily tools do not display.

Thanks for the help!

Jenn

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kona
Community Coach
Community Coach

Greetings! I'd start by making sure you are using Chrome or Firefox as your internet browser, and make sure they are updated. Also, try clearing your cache. 

How do I clear my browser cache on a PC? - Canvas Community

How do I clear my browser cache on a Mac? - Canvas Community  

If none of this works, try a different computer (if you are able) to see if it's a computer issue or not.

If nothing works, then I'd recommend contacting Canvas Support. To do this, click on the Help link and Report a Problem.

Hope this helps! Kona

 

View solution in original post

1 Reply
kona
Community Coach
Community Coach

Greetings! I'd start by making sure you are using Chrome or Firefox as your internet browser, and make sure they are updated. Also, try clearing your cache. 

How do I clear my browser cache on a PC? - Canvas Community

How do I clear my browser cache on a Mac? - Canvas Community  

If none of this works, try a different computer (if you are able) to see if it's a computer issue or not.

If nothing works, then I'd recommend contacting Canvas Support. To do this, click on the Help link and Report a Problem.

Hope this helps! Kona

 

View solution in original post