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gimena_sierra
Community Member

No puedo ingresar a Canvas

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Por temas de restricciones de acceso a internet de la compañía en la que trabajo, no me deja acceder a todas las aplicaciones de la comunidad virtual. En gerencia de sistemas me informan que gmail tiene bloqueos para ingresar... hay otras vías de acceso a la comunidad virtual que yo pueda usar diferente de la plataforma google-gmail?

Este mensaje ha sido traducido al inglés usando Google Translate.

Subject: I can not enter Canvas
Message: Due to restrictions on internet access of the company where I work, it does not allow me to access all the applications of the virtual community. In systems management inform me that gmail has locks to enter ... are there other access routes to the virtual community that I can use different from the google-gmail platform?

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stuart_ryan
Community Coach
Community Coach

Hola  @gimena_sierra ,
A partir de la imagen adjunta, parece que sus archivos temporales de Internet pueden estar corruptos. He visto esta imagen previamente incluso cuando las cosas no están bloqueadas.

¿Puedes intentar borrar tus archivos temporales de Internet? Te recomendaría ir al paso 2 en esta publicación http://translate.google.com/translate?hl=&sl=en&tl=es&u=https%3A%2F%2Fcommunity.canvaslms.com%2Fpeop... 

Si ese no es el caso, ¿puede describir con más detalle cómo se relaciona su gmail con esto?

This message has been translated into Spanish using Google Translate.

Hi  @gimena_sierra ,
From the image attached, it looks like your temporary internet files may be corrupt. I have seen this image previously even when things aren't blocked.

Can you please try clearing your temporary internet files, I would recommend jumping to step 2 in this post http://translate.google.com/translate?hl=&sl=en&tl=es&u=https%3A%2F%2Fcommunity.canvaslms.com%2Fpeop...

If that is not the case, can you please describe in more detail how your gmail relates to this?
Cheers,
Stuart

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stuart_ryan
Community Coach
Community Coach

Hola  @gimena_sierra ,
A partir de la imagen adjunta, parece que sus archivos temporales de Internet pueden estar corruptos. He visto esta imagen previamente incluso cuando las cosas no están bloqueadas.

¿Puedes intentar borrar tus archivos temporales de Internet? Te recomendaría ir al paso 2 en esta publicación http://translate.google.com/translate?hl=&sl=en&tl=es&u=https%3A%2F%2Fcommunity.canvaslms.com%2Fpeop... 

Si ese no es el caso, ¿puede describir con más detalle cómo se relaciona su gmail con esto?

This message has been translated into Spanish using Google Translate.

Hi  @gimena_sierra ,
From the image attached, it looks like your temporary internet files may be corrupt. I have seen this image previously even when things aren't blocked.

Can you please try clearing your temporary internet files, I would recommend jumping to step 2 in this post http://translate.google.com/translate?hl=&sl=en&tl=es&u=https%3A%2F%2Fcommunity.canvaslms.com%2Fpeop...

If that is not the case, can you please describe in more detail how your gmail relates to this?
Cheers,
Stuart

View solution in original post

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Robbie_Grant
Community Coach
Community Coach

 @gimena_sierra ,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 

Robbie