Not able to upload pdf or doc.x file into assignment box

[jbhougen]

I have been unable to upload my paper into the Canvas assignment box. It initially existed as a doc.x, then, when that didn't work, I converted it to a PDF - still wouldn't upload.  In spite of the the fact that both these file types are acceptable, my error message said that the file type was unacceptable. HELP?!?!!!

[Stef_retired]

 @jbhougen ‌

I apologize that your question has been sitting out here for so long without a response. Without seeing what you did, it's hard to diagnose this from a distance. On occasion some of my students created their submissions in Word and saved them as .docx, but when that file type proved incompatible with an assignment that required a PDF upload, they simply renamed the file to change the extension rather than converting the document from a Word file to a PDF file.

I'm not saying that's what you did! As you can tell, since we can't look directly at the environment, we need to guess.  

Anyway, we are hopeful that by now you've resolved this. In the interest of keeping questions flowing, we're going to mark this question as "Assumed Answered." Please feel free to come back and post a reply if you still need assistance—or post a new question to Q & A‌ whenever you have questions about using Canvas.