Pairing Codes

[walker3]

I am an Administrator and I have some students that display the Pairing Code option and some students it does not.  I have confirmed that the students that do not diplay the option has never requested a Pairing Code before.  Could you provide additional information as to why the option is not appearing for some students?  What do I need to do or can you do to aassist so that these students parents can generate a code and have access to their Canvas account? 

[Hildi_Pardo]

Hmmm.  That seems odd that some are able to see the option and others are not.  I wonder if it's a browser or cache issue.  If their browser is up to date, and they've cleared their cache and it is still not working, you may actually have to submit a Help ticket to Canvas.

[shiblukhan]

Thanks