Pairing second child

[TMC]

I cannot pair my second child to my parent app. I've tried multiple pairing codes on different days. To make matters more frustrating, there isn't a "report a problem" option on my app or via the canvas web browser account. Please help! 

[KristinL]

Hi @TMC!

Oh, goodness. I'm sorry that your question has been unanswered for so long! 

I really hope that you were able to find a solution so you could be connected to both of your students with your Observer account! If, by chance, you are still looking for a solution, please reach out! I'd be happy to collaborate with you so you're set for your children's next school term.

For others who may search the Community and find this question, take a look at these guides to get started:

How do I link a student to my user account as an observer? 

How do I generate a pairing code for an observer as a student? 

How do I link additional students to my account in the Canvas Parent app on my iOS device?