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Photo Submissions won't load

When I go to check student photo submissions, many of them won't load.  I just get the blue spinning circle.  I have to go to the right, download the image, open the download and it all takes longer than I want or think it should.  Am I doing something wrong, or is there a better way for me to tell my students to upload their photos.  They are elementary students, fairly new to Canvas.  

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This is an ongoing issue, both on our end as instructors, but more importantly, on the students' end when they try to submit! Especially during a timed quiz! And especially on the student app. Canvas, please do something to fix this ♥️

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