cancel
Showing results for 
Search instead for 
Did you mean: 
bradleyt
Surveyor

Poor Video Quality

Jump to solution

Why is my video quality so poor when I use my HD webcam to record a video when using the Record Media function in Canvas?  The camera looks great when recording elsewhere or using Zoom. Does Canvas severely limit recording resolution?

1 Solution

Accepted Solutions

Update:  received this message this morning from Canvas Support which confirms reason why initial upload is lower resolution.  Give it some time...took 6 hours for my uploaded videos to appear at high resolution yesterday!

 

"Thanks for contacting Canvas Support. I understand that you encountered some behavior within Studio where videos that you uploaded had a significantly lower resolution or quality than you were used to.

When the videos are first uploaded they are placed into a queue of videos to be processed. The initial processing of the video when uploading allows for the video to simply be viewed within Canvas/Studio and as time goes on they should see an increase in quality. In addition to this I do see that your uploaded videos in your course that came linked to this ticket are currently playing for me at the highest quality. These videos do also show a gear icon in the lower right corner of the video player and viewers can select this gear icon to choose video quality.

Have a great day,

Kyle Vincent
L1 Canvas Support"

View solution in original post

8 Replies
rconroy
Instructure
Instructure

Hi  @bradleyt !

Did you adjust your settings for your webcam? (How do I record a video using the Rich Content Editor as an instructor? )254465_pastedImage_7.png

254466_pastedImage_9.png

Do you have an external webcam as well as a built in one? If you have a built in one, the system may be trying to use that instead of the HD? Not sure, but just a thought to check. Is this also happening when recording longer videos? 

chofer
Community Coach
Community Coach

Hello there,  @bradleyt ...

As I was looking through older discussion topics, I noticed that we have not heard back from you since you first posted this question on September 27th an then received a response from Deactivated user later that day.  Have you had an opportunity to review Roxanne's reply?  If so, has it helped to answer your question?  Do you have any outstanding question as it relates to your initial question?  If Roxanne's response has helped to answer your question, please go ahead and mark her reply as "Correct".  However, if you are still looking for some help from members of the Canvas Community, please post a message below so that we can assist you.  For now, I am going to mark your question as "Assumed Answered" because we've not heard back from you and because there hasn't been any new activity in this thread since late September.  I hope that's alright with you, Tom.  Looking forward to hearing back from you soon.

s_j_beale
Learner II

Hi there,

Just had the same issue after producing a video using Camtasia and uploading it to Canvas Studio.

It is likely the video production settings causing this issue – if videos are produced in ‘non-standard’ dimensions, the quality is then automatically downgraded when rendered in Canvas (see screenshots in table below). This is a fairly standard issue across other video platforms on the web as I’ve had it elsewhere before this.

 

If you click on the cog icon in the bottom right, it should show ‘highest’ if standard video dimensions were used, while this will only display ‘standard’ if video dimensions were outside of the usual range.

 

If using Camtasia for video production, this is a fairly easy fix, as can be seen in this YouTube video (should start at 2m00s). If using other software, try to find video dimensions and set it at 720p.

 

Hope that helps,

Steve

 

1. Standard video dimensions at production stage (high quality available)

2. Non-standard video dimensions at production stage – downgraded quality (grainy)

337107_pastedImage_1.png337172_pastedImage_3.png

Update:  received this message this morning from Canvas Support which confirms reason why initial upload is lower resolution.  Give it some time...took 6 hours for my uploaded videos to appear at high resolution yesterday!

 

"Thanks for contacting Canvas Support. I understand that you encountered some behavior within Studio where videos that you uploaded had a significantly lower resolution or quality than you were used to.

When the videos are first uploaded they are placed into a queue of videos to be processed. The initial processing of the video when uploading allows for the video to simply be viewed within Canvas/Studio and as time goes on they should see an increase in quality. In addition to this I do see that your uploaded videos in your course that came linked to this ticket are currently playing for me at the highest quality. These videos do also show a gear icon in the lower right corner of the video player and viewers can select this gear icon to choose video quality.

Have a great day,

Kyle Vincent
L1 Canvas Support"

View solution in original post

Hello, just want to share that I made a 38 second video and waited overnight, but the quality of the video remains poor and very blurry. Students can't see the videos clearly and follow the direction. I tried to lower the resolution in hope to be clear, but it didn't work either.

I don't know if its because I am using MacBook Pro with Retina.

The alternative is to use QuickTime which the resolution seems a lot better. But it is extra work to post on Canvas as Studio is already part of Canvas.

Just want to share my experience.

Thanks and stay safe.

Thanks so much for this note Kyle!

I posted my reply and difficulty before seeing this and - behold! Waiting overnight produced both the gear/sprocket for quality and the high-resolution video I had uploaded (but wasn't playing).

 

Note to Instructure: Maybe...put a note somewhere for others that there will be a delay in processing video uploads and to note that they should check back after 12, 24 hours for full-quality presentation.

Just a suggestion 🙂

Jamie 🙂

Hello!

so far this solution has not been successful for me.

I am very experienced in video production in a number of tools and have generated the files in question in Camtasia with a few different settings based on the advice here to see what works. No standard formatting has made the videos less "lossy". 

Any alternate suggestions?

The videos themselves in ANY other play than Canvas are gorgeous. It is their playback in Canvas that is the problem.

 

VERY frustrating and very surprised Canvas is not resolving this.

Thankyou!

s_j_beale
Learner II

Hi all,

I'd actually been through a Canvas Support chat on this topic but did not get the same clarity as received above, so thanks for sharing.

Kind regards,

Steve