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Community Member

Problems with Attendance on Teacher App

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I keep getting a 'parsing' error on the Canvas Teacher App when I try to take attendance. This just started with iOS 12. Anyone else having this problem?

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Community Coach
Community Coach

This is was fixed in the Canvas Teacher 1.7. Feel free to test and report back if this is still not working. 

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Surveyor

One of our instructors is also seeing this error on her iPhone using iOS 12.

Looks like there is another thread that reported this issue on Monday - https://community.canvaslms.com/thread/27778-instructor-getting-error-using-mobile-attendance 

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A fix for this issue should be available for the iOS app soon. Be on a lookout for an update. 

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Community Coach
Community Coach

This is was fixed in the Canvas Teacher 1.7. Feel free to test and report back if this is still not working. 

View solution in original post

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Surveyor

Just yesterday I had 4 teachers, using iOS,  getting the "paring error" message on the Attendance function of the mobile App.

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Hi ellisto@grayson.edu‌,

Is that on Canvas Teacher 1.7? Also, can you send over a screenshot, please? Thanks. 

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Ryan,

Here is a screenshot.

I am currently verifying whether they are using V1.7 of the app.

thank you,

Todd

Todd Ellis, MA

*Director of Teaching and Learning *

Grayson College

6101 Grayson Drive l Denison, Texas 75020

903.415.2665

*Correspondence may be subject to public or media review under the Freedom

of Information Act. *

On Sat, Oct 20, 2018 at 1:50 PM, Ryan Seilhamer <instructure@jiveon.com>

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ellisto@grayson.edu‌, 

Are you still seeing this issue? If so, I will keep investigating, but also suggest you report this issue to your local tech support so they can create a ticket with Canvas support and investigate your specific issue. 

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Ryan,

We solved it. I had our teachers delete their current app and then

re-install the newest app.

That fixed it!

Thank you so much for your follow up.

-Todd

Todd Ellis, MA

*Director of Teaching and Learning *

Grayson College

6101 Grayson Drive l Denison, Texas 75020

903.415.2665

*Correspondence may be subject to public or media review under the Freedom

of Information Act. *

On Sun, Nov 11, 2018 at 1:55 PM, Ryan Seilhamer <instructure@jiveon.com>

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ellisto@grayson.edu‌, 

This is great new to hear. If you run into any other issues, feel free to post back to this board. 

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