Profile picture won't upload

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michael_atkinso
Community Novice

Hi,

Canvas won't show my profile picture after uploading and cropping. I have deleted all my files, and the images are below 50mb.

Thanks for your help.

1 Solution
ericwerth
Community Explorer

Hi  @michael_atkinso  and welcome to the Community.  Have you attempted this in a couple of different web browsers, such as Firefox and Chrome?  If not I would do so and see if that fixes the problem.  Sometimes an issue appears to exist in one browser and you switch to another browser and it works fine.  Provided that doesn't work I would contact Support (How do I get help with Canvas as a student?) and see if they can look into the situation further. They may need to dig deeper than we are able to here.

All the best!

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