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philippa_sheppa
Community Member

Quercus is not letting me access my students' essays in Speedgrader.

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The circle just goes round and round. Is anyone else having trouble with Quercus right now?

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Robbie_Grant
Community Coach
Community Coach

 @philippa_sheppa 

Welcome to the Canvas Community!!!

It took me a bit of searching to understand what "Quercus" is but now that I know that it is how Canvas is branded at your school (What is the difference between Canvas and Quercus? | Quercus | Support from FASE's Education Technol... ) I can try to help you.

Is this happening with every assignment submission in the SpeedGrader or just specific ones? 

Is this happening in multiple browsers?

You may need to open a ticket with Support from Help > Report a Problem.


Robbie

View solution in original post

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Robbie_Grant
Community Coach
Community Coach

 @philippa_sheppa 

Welcome to the Canvas Community!!!

It took me a bit of searching to understand what "Quercus" is but now that I know that it is how Canvas is branded at your school (What is the difference between Canvas and Quercus? | Quercus | Support from FASE's Education Technol... ) I can try to help you.

Is this happening with every assignment submission in the SpeedGrader or just specific ones? 

Is this happening in multiple browsers?

You may need to open a ticket with Support from Help > Report a Problem.


Robbie

View solution in original post

0 Kudos