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Surveyor

Quiz Equations do not display properly when inserted.

When I type an equation in the equation editor, the equations look good. However when I press the insert equation button on the quiz, It comes out as for example:
 \(E_i\:=\frac{\:\left(row\:total\right)\cdot\left(column\:total\right)}{total\:sample\:size}\)

 

I tried deleting browser history, cookies, and data on chrome and firefox to no avail. How do I fix this?

 

Thanks.

17 Replies
Surveyor

me too. what gives? 

Surveyor II

This literally started happening to us yesterday and we have an exam tomorrow 😑

Adventurer

We also saw this, Wednesday Nov 18th, arounf 5pm-9pm EST.    Equations that had been previously entered and working were showing their underlying LaTeX code, and when student would take the quiz, the equations would display momentarily then display the word null.    

The issue seems to have fixed itself around 9pm, but this would be catastrophic to happen during an exam.    Hoping someone else has some insight as to what happened and will it happen again.

Surveyor

We also have this issue and it affects all of the quizzes in our class (all on the classic engine). It looks like it is trying to default to the new quiz engine with the latex escape characters '\(' '\)'.

Community Coach
Community Coach

We are also seeing this and have an influx of questions from our users. Was this designed behavior?

Surveyor

Happened to me also.  Thought it was something I did, like change a setting but I can't find any settings that would effect this.  When I edit my previous quizzes the same thing is happening when before all looked good.

I will say that when I preview the quiz, the equations are display correctly.  It's just when editing I only see LaTeX code.

Community Coach
Community Coach

We have opened a ticket on the display issue with the Equation Editor. Here is the ticket number: 06970088 and here is a screen cast of the issue:

https://www.screencast.com/t/6z6wesR2lC

Robbie

Community Coach
Community Coach

From Support:

“Thank you for contacting Canvas Support. This is an issue that our engineers are aware of and they are currently working on a fix! I do not have an ETA on when it will be resolved, but I do know that it is high priority, and they are actively working on it. I will attach your case to an internal tracker that will keep you updated on their progress towards a resolution!”

Surveyor II

Exams are coming up.  Please resolve this ASAP.  The old quiz is practically unusable right now.