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syarbrough
Community Member

Quizzes Answer Saving Redirects to Blank Page

Hello everyone.

We are attempting to identify the source of an issue we are experiencing with our instances of Canvas. I suspect the issue may be on the user side and not the system side but would like for some of you more experienced individuals to direct us. We student is taking a quiz, the quiz is set to display only one question at a time. When the user clicks Next (after answering a question) Canvas displays a message that says it's saving the answer. It then redirects the user to a blank white page. The user must reload the page before it will go to the next question. 

I've tested it on my end using the same browser and version the user is using but I am not experiencing the issue. The user is also on the same connection that I am on so that should not be an issue. The only thing that is different is the user's computer. 

Is there anything else we should test or am I safe in assuming that the issue rests on the user's end?

Thank You.

5 Replies
kmeeusen
Community Coach
Community Coach

Hi  @syarbrough ‌

Yes, we have experienced this type of wonkie (Canvas techie term) when users are accessing Canvas with an outdated browser.  You can learn more at https://community.canvaslms.com/docs/DOC-10461-supported-web-browsers 

I hope this helps,

Kelley

The user is using a supported browser. Firefox 54.0.1 which should work just fine, and I've even reverted my version of Firefox back to 54.0.1 and I'm still unable to reproduce the problem that the student describes.

Ouchie!

Time for a support ticket!

Sorry!

Kelley

chofer
Community Coach
Community Coach

Hello there,  @syarbrough ...

I wanted to check in with you because it has been two months since there's been any new activity in this discussion topic.   @kmeeusen ‌ suggested that you contact the folks at the Canvas Help Desk about this.  Have you had an opportunity to do this yet?  If so, did you get a resolution to this issue that you'd be willing to share back here in this discussion thread?  If you could please come back here to post an update, that would be helpful for us.  Thanks Steven...looking forward to hearing from you soon!

chofer
Community Coach
Community Coach

Hello once again,  @syarbrough ...

I wanted to check in once more with you because it's been over four months since I last checked in with you.  I am hoping that you've been able to find a solution to the question you posted by now.  However, if you still need assistance from members of the Canvas Community, please post an update below for us.  Since we've not heard back from you, I am going to mark your question as "Assumed Answered", but that won't prevent you or others from posting additional questions and/or comments below that are related to this topic.  I hope that's alright with you, Steven.  Looking forward to hearing back from you soon.