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Community Member

Recording Media

I am unable to assess my camera on canvas to record myself reading a book.  I keep recieving this message, "Please allow Canvas to access your microphone and webcam."  and I am unsure of how to fix it.  

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Community Team
Community Team

Hi Kathleen,

I suspect that there is a pop-up blocker installed in your web browser that is preventing the message from popping up that would give Canvas access to your camera.  Please review the links in this thread and see if they apply to your situation: