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Surveyor II

Respondus Lock Down Browser app and Canvas Student app compatibility?

We've had a small number of students reporting problems when attempting to use the Respondus Lockdown Browser for iPad. What we've observed is that Respondus will open the Canvas Student app when the student takes the quiz, at which point they see the message indicating that Respondus Lockdown Browser is required and a link to download Respondus LDB. This effectively puts them in a loop as they cannot get past this page to actually take the quiz.

Removing the Canvas Student app from the iPad has been our solution, but I am wondering if any one has encountered this issue and/or come up with other solutions.

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Community Coach
Community Coach

@dmartin2,

I have no experience with LDB, but I did find the following: 

https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/219/25/ca...

Not sure if this helps, but thought I'd share.

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Surveyor

We've had this come up with one student. Here is the response I got from LDB support: 


This is a known Canvas bug that we've reported to Canvas support.

We also recommend that you report the issue to your Canvas support rep.


Until Canvas can create a fix, one workaround is to uninstall the Canvas app from the iPad. Doing that should then allow things to work correctly in LockDown Browser.


Students can also try the following workaround:


1) Restart the iPad.

2) Do NOT open the Canvas app.

3) Go straight to the LockDown Browser app and login.


This might potentially work for students, and serve as a workaround for those who do not have the ability to delete the Canvas app.

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Surveyor

The only solution I found is to delete the student app. 

the other. Issue I have is this, which I posted as a reply to another post. 

Students with school issued iPads were able to take a quiz through lockdown browser (after deleting the student app) and view images in questions (png files). 2 students that had personal iPads were successful as well. Allow them had iOS 13. All students with personal iPads running iOS 14 could not see the images.