SIS import process "clogged"

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richpeachey
Community Member

Over the weekend we had a couple strange things happen with our automated SIS integration.  For some reason, Canvas thought our SIS instructed it to delete all of our courses for the current term.  Since this happened, it also appears Canvas is no longer processing our automated SIS import batches.  When I go to our admin page, and click on SIS import, it shows a large number of pending batches to be processed.  I've confirmed this number increases each time our SIS does another automated synch, but Canvas seems to no longer be making any progress processing any of these batches.  

Has anybody ever seen this type of thing, or know if there is anything I can do to resolve the issue?

Thanks!

- Rich

1 Solution
richpeachey
Community Member
Author

We got past this by reaching out to Canvas support, and they did something on their end.  I was planning on trying Dan's suggestion if it happened again, but have not had to do that yet.

- Rich

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