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SRT Caption File Not Showing Up in Video

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I am trying to add captions to a video I uploaded to Studio. The video is in English and I was able to use the Canvas generate tool for the English captions (which worked fine). Now I am trying to also add Spanish captions to the same video by creating my own SRT file with the necessary timestamps. 

 

When I upload that file, it is not playing within the video when I turn on the Spanish captions but it does show up in the Manage Captions box for the video. 

What am I doing wrong?

 

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@chofer  Thanks for sharing! The guide mentioned that the supported types are SRT AND  VTT at the top so I tried converting my file to a VTT and re-uploading using the custom language option and it worked! I am now able to see the English and Spanish captions in my video! 

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Community Coach
Community Coach

@ydel12 ...

I cannot be 100% certain on this, but I don't think you are able to add multiple languages to a Studio video for captioning.  I think you would need to choose the language that the video is spoken in...such as English.  This Guide doesn't really seem to indicate this, however.  How do I add captions to media in Canvas Studio?  I hope it will be of some help to you, though.  Take care, stay safe, and be well.

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@chofer  Thanks for sharing! The guide mentioned that the supported types are SRT AND  VTT at the top so I tried converting my file to a VTT and re-uploading using the custom language option and it worked! I am now able to see the English and Spanish captions in my video! 

View solution in original post

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@ydel12 Whoa!  That's awesome!  I learned something new tonight!  Glad you got it to work!!!

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