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Community Member

Screensharing in conferences

I can't seem to get the screenshare option on a BBB conference to work. I have tried on various Canvas sites, in various browsers, with Mac and PC. They will download the jnlp, run it and then nothing happens. I just get an error saying the Screenshare didn't start, Cancel and try again.

I'm not sure what I'm doing wrong.

3 Replies
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Community Coach
Community Coach

Hi dominique@ictlearner.com

I just tried this in a sandbox, and got it to work, although it was hellishly slow and the overall result was rather poor. I think I missed a checkbox along the way to make the screenshare window full sized.

Al;so note that the screenshare is a separate window, so it may have ended up behind your existing window.

Anyways, I would suggest submitting a support ticket if waiting 3 minutes doesn't produce a result.

Wish I had more help,

Kelley

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Yes, it isn't a problem with Canvas per se, it is something which is

happening to my computers. I suspect that it might be my internet actually.

I'm going to test quickly with a mobile connection.

On 27 February 2018 at 20:03, Kelley L. Meeusen <instructure@jiveon.com>

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Community Coach
Community Coach

dominique@ictlearner.com,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 

Robbie

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