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andrew_reed
Community Member

Speedgrade iPad Pro slow loading

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Does anyone know why the papers (switching between a paper of one student to the next) is so slow on iPad in the teacher app? I seem to be able to move quickly through the papers on the computer but on the iPad it loads very slowly after I select the paper. 

1 Solution

Accepted Solutions

Thanks for the additional information. This can be tough to diagnose since the iPad could be connecting on a slower network or how the app is rendering/caching the the files on your device. Did it use to be fast on the iPad and not it's not? Ultimately you might have to submit an issue to your local tech support so they can create a Canvas Support ticket where they can test your specific user on another device. Let us know what you find out. Thanks. 

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6 Replies
ericwerth
Community Coach
Community Coach

Hi  @andrew_reed and welcome to the Community!  Good question.  My first thought is that perhaps the computer is hardwired to the internet while the iPad is connecting via wifi.  I know that at my institution there is a significant difference between any system wired to the internet and on wifi due to the location of access points and general quality of wifi we have available.  This may or may not be what is happening for you, so I am curious to see if anyone else has other thoughts.

All the best!

scofieldc
Surveyor

I noticed that too this week.  I ended up uninstalling the Teacher app and just using Safari.  Everything worked perfectly there.  Just as smooth as on a laptop or desktop.

klundstrum
Community Coach
Community Coach

Andy - Which version of iOS and the app are you using?

I'm using the most recent updated Catalina on Mac and "Teacher" updated. 

For IOS I am using 13.1.2

Thanks for the additional information. This can be tough to diagnose since the iPad could be connecting on a slower network or how the app is rendering/caching the the files on your device. Did it use to be fast on the iPad and not it's not? Ultimately you might have to submit an issue to your local tech support so they can create a Canvas Support ticket where they can test your specific user on another device. Let us know what you find out. Thanks. 

View solution in original post