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Staff and Parent observer pairing codes

Dear Canvas HELP:

I am both a STAFF member and a PARENT and I need help signing up as an observer for my two students in the same district.  We are at 3 different campuses (Elementary, MS, and HS), but are all in the same district.  They were able to send me pairing codes, and I see how to create a parent account - however, I already have one because I am staff and the system says I can not use my email as it is already in use.  Help!

 

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