Student can't see chat features in BigBlueButton conference

[dmann]

I use BigBlueButton conferences for my virtual classes.

I have one student who can't see any chat features on the left side of the screen. I thought she might just need to click "Public Chat," but there was nothing there. She shared her screen so that I could confirm. She said this was on her laptop, but I don't have any further details at the moment.

Any idea what's going?

[Chris_Hofer]

Hello there, dmann...

I'm not too sure of an answer for you, but I would like to tag  @ffdixon ‌ in my reply in hopes that he might be able to help answer this question for you.  Good luck to you, David!

[ffdixon]

Hi David,

I am the product manager for BigBlueButton. While I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and can't speak on behalf of Instructure, I can respond to your question.

Hmm ... do you by chance have a screen shot of the incident?

Going forward, if it happens again, have the student refresh their browser - they will log back into the session in about 3 seconds - and they should see the chat.

Regards,... Fred