Student mobile app login error message

[kelshaj]

When I try to login on the student mobile app (IOS), I enter my school, get routed to the school's authentication page and input my user information.  (And my user information works on my desktop to login to my school's Canvas class.)  After inputting my user info, I receive this error message:  "Authentication failed.  Most likely the user denied the request for access."  What does this mean?  

[KristinL]

Hi @kelshaj  --  I'm sorry that you're experiencing issues. What happens if you try the QR code log-in option? How do I view a QR code to log in to the Canvas mobile apps as a student? If you give that a try, let the Canvas Community know about what you learn.