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Students missing from list in Google Assignments (LTI 1.3)

I have a few assignments using the new Google Assignments external tool. Most of my students are listed as either "submitted" or "missing", but several of my students aren't on the list- their names are missing completely. At first I thought this was because they hadn't opened the assignment, but I had at more than one student tell me that they completed the assignment. Any idea why their names are missing and how I can resolve this issue?

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