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sschatzke
Surveyor II

Studio Upload is Failing

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sschatzke_0-1621017257350.png

 

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chofer
Community Coach
Community Coach

Good evening, @sschatzke ...

Have you tried some of the standard troubleshooting things such as using a different, up-to-date browser (Google Chrome and Mozilla Firefox are usually good choices here)?  What about clearing your browser's history/cache?

Also, if you've tried all those options, you may need to reach out to the Canvas Help Desk staff to see if they can do some additional troubleshooting with you.

How do I contact Canvas Support?

Hopefully one or more of these option will be of some help to you.  Please let Community members know if you have any other questions...thanks!

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2 Replies
chofer
Community Coach
Community Coach

Good evening, @sschatzke ...

Have you tried some of the standard troubleshooting things such as using a different, up-to-date browser (Google Chrome and Mozilla Firefox are usually good choices here)?  What about clearing your browser's history/cache?

Also, if you've tried all those options, you may need to reach out to the Canvas Help Desk staff to see if they can do some additional troubleshooting with you.

How do I contact Canvas Support?

Hopefully one or more of these option will be of some help to you.  Please let Community members know if you have any other questions...thanks!

View solution in original post

Yes, I have tried all the troubleshooting tasks. It has stopped working for many teachers in my district. I am wondering if this is just isolated to the district, or other people were having the same issue?