We've had several reports recently of errors in Studio when viewing YouTube videos. Some students are receiving the message, "An error occurred. Please try again later. (Playback ID ...)". The error is from YouTube, and it's only happening for some students. When I masquerade, I don't see the error, so I think this is tied to a browser setting somewhere. Last week, it had appeared that clearing cookies resolved the issue, but my teacher's have tried that and no longer seems to solve the problem? Has anyone run into this and found a solution?
Still hoping someone else has encountered this and has a solution. The error is from YouTube, so Canvas Support has not been able to help. I've attached the error we're seeing.
What we know and have done so far: