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Community Member

The app wont allow me to log in

It keeps saying my username or password is wrong but i can log in one the computer 

3 Replies
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Community Coach
Community Coach

Hi derriusrichardson‌:

Sorry to hear you are having issues. 

What is your school? What's the wensure address you use the access Canvas on the web? 

Thanks. 

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Community Coach
Community Coach

There's also the possibility that when signing into the app, it defaulted to canvas.instructure.com instead of the custom url your institution uses with Canvas. Make sure that your institution is included in the log-in information (yourinstitution.instructure.com). 

How do I log in to the Canvas app on my Android device? 

How do I log in to the Canvas app on my iOS device? 

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Community Coach
Community Coach

Hi derriusrichardson‌! It's been about six weeks since we've heard from you. I wanted to take the time to revisit your question and make sure that you are able to successfully log-in to the Canvas app. I'm going to mark this question as "Assumed Answered" for now, but that won't prevent you or anyone else from commenting. Please let us know how things are going! Smiley Happy