Turnitin (Plagiarism Framework) - Multiple Submissions at Once. Is there a glitch in Speedgrader?

[lethbri2]

I'm trying to help troubleshoot for an instructor. Here's what's happening:

When a student submits multiple files at the same time, Turnitin will run the Originally Report's (ORs) for all of the submissions individually which is what the instructor wants; however, when the instructor goes into Speedgrader and clicks on an individual OR score (colour code and %) it only will bring the instructor to the last submission's OR of the group of assignments uploaded at once. Is this a glitch or just how it works when students submit multiple files at once using the Plagiarism Framework? 

In the screenshot below, regardless of which submission you click on, it will always open up the last submission. So, in this example, clicking on the blue OR score would open up the yellow OR submission in Feedback Studio.

When students submit files one at a time, it works properly if instructors filter through the submissions

(see image below).

Also, I'm aware that all submissions are being saved and are available in Feedback Studio and that if you login to the website, you can view and sort all submissions. You can also get to the individual submissions through the Gradebook and clicking on a student and going into the individual assignment that way!

Any thoughts my Canvas friends? 

[kblack]

Hi  @lethbri2  - No....not a glitch. I had a suspicion what the cause was, and since my institution is on the Plagiarism Framework, as well, I was able to test this out just now on a few sample submissions and sample students.

Basically, this is not a Turnitin issue, but more a reflection of how a student submits something in Canvas.  In your first example, what the student was take advantage of Canvas' ability to allow multiple files to be uploaded at the same time, such as what is illustrated under the Add Another File heading here: How do I upload a file as an assignment submission in Canvas? 

In the cases where, as you said, the student does not submit things all at once but rather re-submits the assignment, by default Canvas will always display the last (most recent) submission first.  This is always true, regardless of whether Turnitin is being used or not, as shown here: How do I view the details of a submission for a student in SpeedGrader?  The keywords there are these: "If a student has submitted more than one assignment, the submission view will include a drop-down menu [1] where you can view prior submissions."  So again, the most recent submission is shown by default.

This is just a matter of students not doing what the instructor, I assume, has requested, which is submitting them all at once.  To be sure, this is often an issue, since students simply do not see that "Add Another File" link! 

I hope this helps a bit, Rebecca...and that I understood your concern correctly.

[lethbri2 · Accepted solution]

Thank you for your reply, Ken.

I do understand the difference between the submissions options and the instructor accepted both methods; however, where I believe the is glitch occurring is when the instructor goes to Feedback Studio to view the submissions.

In the case where a student adds multiple files at once, it doesn't seem to matter which score the instructor clicks on (from the list of the three submissions) because it always opens up the same submission in Feedback Studio. I've talked to Turnitin and their support confirmed that it will only open the same submission in Feedback Studio but there should be a way to scrub between the submissions for that individual student. In this scenario, it is showing 83 of 99 submissions instead of 1 of 3 submissions, making it hard to review all three of the students submissions together because they're scrambled in the full list of all student submissions.  

UPDATE....

I got a response from Turnitin and for anyone wondering or anyone who comes across this because they're experiencing the same issue, this was the information I received (as of February 12, 2020): 

Our engineering team is aware of the issue in question and they are working with Canvas to resolve it as soon as possible. Unfortunately, we do not have a date when the fix will be released. 

All the latest feature releases and bug fixes for Turnitin and its integrations can be found here.  

The suggested workaround, for the time being, is to access the correct papers using the navigation arrows through the viewer as I have previously provided in my screencast.

Unfortunately in our case, the screencast provided showed that clicking on a submission and viewing submissions by one student didn't actually work in the same way in our instance, rather, it just populated a huge list and student submissions were not organized by student. I asked the instructor to login through the turnitin.com website and view the submissions because at least it can be organized alphabetically by student name.