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thebohomama
Surveyor

Unlink Student Accounts (combined accounts)

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I've just signed both my daughters in for the first time, as the links were sent to my (the parent) email. So, it logged them both in with my email and then asked me if I wanted to link the student accounts. I did not realize at the time we could create a parent account separately, so I clicked for the accounts to be linked.

Now, it's showing both of my daughter's classes under just one of their names, even listing her name under her sisters class enrollee lists. 

 

How do I unlink the student accounts? 

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klundstrum
Community Coach
Community Coach

Hi @thebohomama -

Unfortunately, this is something that the Canvas Community can't help with! (I wish we could!!) However, your local Canvas Administrator will be able to assist you. If you submit a Support Ticket or call the district office and ask for Canvas Help, they'll be able to "unmerge" the accounts for you.

How do I get help with Canvas as a student? 

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klundstrum
Community Coach
Community Coach

Hi @thebohomama -

Unfortunately, this is something that the Canvas Community can't help with! (I wish we could!!) However, your local Canvas Administrator will be able to assist you. If you submit a Support Ticket or call the district office and ask for Canvas Help, they'll be able to "unmerge" the accounts for you.

How do I get help with Canvas as a student? 

View solution in original post

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