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Unseen published files on students' screens.

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The students cannot see the published file on their screens. How do I fix that?

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Hi duanemiller08@gmail.com and welcome to the Canvas Community. It has been a couple of days since you posted and hopefully you have figured things out. If not, there are a couple of things that could cause this problem. First, is make sure the file has actually been published so students can see it. Second, if the file is linked to from a module, the module must be published before the file can be viewed, even if the file is published. If both the module and the file are published, do you have any rules set on the module that says students have to work through the module sequentially or have a prerequisite set in order to continue on to the file? Check these things out and get back to us if you are still having problems.

Hope this helps 🙂

View solution in original post

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Highlighted
Surveyor

Hi duanemiller08@gmail.com and welcome to the Canvas Community. It has been a couple of days since you posted and hopefully you have figured things out. If not, there are a couple of things that could cause this problem. First, is make sure the file has actually been published so students can see it. Second, if the file is linked to from a module, the module must be published before the file can be viewed, even if the file is published. If both the module and the file are published, do you have any rules set on the module that says students have to work through the module sequentially or have a prerequisite set in order to continue on to the file? Check these things out and get back to us if you are still having problems.

Hope this helps 🙂

View solution in original post

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