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Community Member

Uploading a video directly from a phone?

If we have students use the Canvas App, and they attach a video from their phone, does it actually work? When I test it, it just hangs up on "processing media".  Even when I check canvas from my computer, it doesn't process the video.  What's the deal here?

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Community Coach
Community Coach

Hi Mike -

What size file are you practicing submitting? Sometimes large files get stuck.

https://community.canvaslms.com/docs/DOC-8665-mobile-video-uploads 

When working with students, I generally recommend hosting the video in cloud-based storage like Google Drive and then submitting the URL. It's much more reliable, and the processing seems to be quicker. Also, depending on how many videos students submit throughout a term, their storage quota could fill up quickly.