Using same email address for different institutions

eanderson8
Community Novice

We currently have a Canvas Free for Teachers account and have invited individuals from a variety of school districts to join our "course" as students.  We used each teacher's work email address to add them to this course.  Apparently, one of these school districts already has a Canvas account and for some reason the teachers are unable to use their work email address to access our course.  Why would this be?  

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