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Community Advocate
Community Advocate

Video Unavailable in Canvas Studio

We are new to Studio. I have a student who sent this screenshot below. The teacher does have a limit of 2 attempts.  Because we're so new to this, I'm not sure how to begin troubleshooting. Any advice?

 

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Community Coach
Community Coach

Hello @scunningham1 ...

That error message displayed inside the video actually seems like it is coming from YouTube and not from Canvas Studio.  I've never seen Studio produce a message like that for videos before.  My guess is the owner of that YouTube video has some sort of permissions set that it may not be a public video?  Without knowing more about that video, it's a bit hard to diagnose what the exact issue might be...but that's my educated guess.