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When I log into canvas weird symbols are on the screen and none of the information from my class is there. What is happening? What should I do?

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When I log into canvas weird symbols are on the screen and none of the information from my class is there. What is happening? What should I do?

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Community Advocate
Community Advocate

Hi Dorcas,

I have seen this happen very sporadically throughout my use of Canvas and while I am not sure what causes this I have found that by clearing my browser cache‌ or using an incognito‌ window the issues resolves itself.

Clear Browser Cache Mac: https://community.canvaslms.com/docs/DOC-10708-67952720330

Clear Browser Cache PC: https://community.canvaslms.com/docs/DOC-10707-67952720331

Also ensure you're using a browser version that is supported by Canvas: https://community.canvaslms.com/docs/DOC-10720-67952720329 

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Community Advocate
Community Advocate

Hi Dorcas,

I have seen this happen very sporadically throughout my use of Canvas and while I am not sure what causes this I have found that by clearing my browser cache‌ or using an incognito‌ window the issues resolves itself.

Clear Browser Cache Mac: https://community.canvaslms.com/docs/DOC-10708-67952720330

Clear Browser Cache PC: https://community.canvaslms.com/docs/DOC-10707-67952720331

Also ensure you're using a browser version that is supported by Canvas: https://community.canvaslms.com/docs/DOC-10720-67952720329 

View solution in original post