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irishb
Explorer II

Where is information about "Profiles," please?

I understand our institution may have "Profiles" enabled (at the Account level)
and I'm having a hard time locating information about "Profiles" in the guides,

such as:

  • what are "Profiles"
  • where/how to turn on/turn off "Profiles"
  • any info re: using "Profiles" versus not using "Profiles"

I found this article: What Feature Options are currently available for my institution?

listing features an institution needs to ask their CSM about/to turn on, but I don't see "Profiles" listed.

Also re: this help guide: How do I manage new features for my course?

-- I'm curious about the "How" following the second sentence - is "How" supposed to link somewhere?

"Users can enable User-Level Feature Options at the bottom of their Profile Settings. User level features are activated by your Customer Success Manager.How"

We wouldn't mind continuing to use "Profiles" except there is a broken piece to the feature:

faculty/students go to the People index,

click on a user's name which goes to user's profile page,

and under user's name there is "Ways to contact [user's name]"

but no messaging icon for faculty or students

(though it does appear for admins)

See also this related feature request:

Message Icon in Profile

https://community.canvaslms.com/ideas/2917#comment-26143

In the meantime, I will contact our CSM about "Profiles."

Thank you for your time and help with this.

Bridget

2 Replies
Renee_Carney
Community Team
Community Team

irishb

Greetings!  There are a few guides for the Canvas user profiles, but I do not believe any of them cover exactly what you are looking for.

You mentioned the following:

We wouldn't mind continuing to use "Profiles" except there is a broken piece to the feature:

faculty/students go to the People index,

click on a user's name which goes to user's profile page,

and under user's name there is "Ways to contact [user's name]"

but no messaging icon for faculty or students

(though it does appear for admins)

If this process is confusing for users, you could recommend that instructors remove the 'people' tab from their course?

HI  @Renee_Carney ​,

Thank you so much for your reply - we're just waiting to hear back from our CSM,
particularly regarding pros and cons of having Profiles on (which we currently do)

versus not having them on.

In the meantime, it would be helpful if there were more information about Profiles

in the guides for Admins and/or working with the Profiles feature at the Admin level.

Best wishes,

Bridget