Why am I still part of a group from 2018?

[possum7000]

I have contacted the teacher to unenroll me and I have unchecked the star on the desktop but I still have this class on my app.

 This is my 2nd attempt to reach out to canvas! Yes, I have deleted and reinstalled the app twice!

Please help:

Here is the instructor's email:

Student Julie Bird has contacted support because she is still enrolled in Discussion Groups from FHGEN 130, a course she took in Fall 2018. She has been unable to delete these groups from her Canvas app. She has reported this issue with ticket 3758186.

Julie contacted me first on 31 December 2019 at 7:58 PM about deleting her from the DB groups. I responded the same evening at 9:04 PM and asked for more information. She did not respond, so I posted the question about deleting previous DB groups on the I-Learn Community on 1 January 2020. Brad Barson directed my question to Corey Moore, who responded on 3 January 2020 with this comment:

"Currently, I don't think there is a way for students to removed from groups. These show up from any course they take that use groups. Short of deleting groups, which would delete student work, we cannot remove them from these groups. I'm sorry. If this changes, I will let you know."

I tried to access the course from Fall 2018 to see if I could unenroll students from the groups, but this course and all other previous courses are locked for me. I'm not able to help Julie without permission to access to a previous course. If that is possible, please let me know. This is the only time I have had a student with this particular Canvas issue.

Patti Call

FHGEN 130

Here is the head of the dept email:

Hi Julie,

Your instructor for Paleography, Sister Patti Call, reached out to me to see what options are available to remove groups from the student app. Unfortunately, there is nothing you can do at this time to remove them for past enrolments. I would recommend that you vote up this idea in the Canvas Community:

[possum7000]

• I just posted this message on the I-Learn Community and tagged the Canvas specialists:

  Re: Deleting Former DB groups in Canvas app

  This is still an issue for the student. Her Canvas app still shows her group enrollments in a course she completed in Fall 2018. IT student support has advised her to contact me (the instructor) and have me unenroll her from the groups, but I don't have access to previous sections. What else can I suggest?

• 

  julie bird <possum7000@yahoo.com>

  To:Call, Patti

  Tue, Apr 21 at 11:22 AM

  Sister Call,

  Thank you for getting back with me. I did not get your initial email response. I have been in contact with both Canvas and BYUI tech hopefully we can get this resolved. Best of luck this semester.

  Julie Bird

  Show original message
• 

  Call, Patti <callp@byui.edu>

  To:Julie Bird

  Tue, Apr 21 at 11:33 AM

  I think there's also an issue with Canvas Inbox delivering messages after students are no longer enrolled in the course. I've seen this happen before, but I've never seen the permanent group enrollments issue before. I tagged Brad Barson and Corey Moore in my post today, and hope to hear from them by the end of the day. Someone, somewhere has got to know how to fix this.

  The only other thing I can think of--and you've probably already tried this--is to uninstall the app and try reinstalling it again. I tried accessing other sections to see if the locked feature is only in Fall 2018, but everything that has had final grades submitted is locked. 

  I'm sorry--this has got to be so irritating. I will let you know what I learn today, and I'll send any communications to this email since Canvas Inbox isn't functioning, either. Hope you're having a good semester in spite of the IT issues!

  ---

  Show original message

  • 

    Julie.JPG

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• 

  Call, Patti <callp@byui.edu>

  To:Julie Bird

  Tue, Apr 21 at 6:44 PM

  Okay, I heard back tonight from the Canvas specialist, who is just as baffled as I am about this problem. He tried a couple of things on his end, which didn't work, and now is waiting to hear back from the LMS expert. Apparently this is a first for everyone. No one has seen this before.

  I am taking it as a sign that you should come back and take the course again.  

  I hope to have some answers for you tomorrow. Again, sorry about this. I'm sure it is so annoying.

  Patti Call

  ---

  Show original message
• 

  julie bird <possum7000@yahoo.com>

  To:Call, Patti

  Tue, Apr 21 at 7:15 PM

  Sister Call,

  Thank you for the update and thank you so much for taking time to work on this! I know you must be busy just starting your semester.

  Julie
  
  
  Sent from Yahoo Mail for iPhone
  
  

  Show original message
• 

  Call, Patti <callp@byui.edu>

  To:Julie Bird

  Wed, Apr 22 at 12:54 PM

  Hi again, Julie. I heard back from Corey Moore and he said apologetically that there isn't anything they can do to fix the issue. It has to do with Canvas and the app's functionality. I'm sorry there wasn't anything I could do to help. Best of luck as you continue your education!

  ---

  Hide original message

  From: julie bird <possum7000@yahoo.com>
  Sent: Tuesday, April 21, 2020 8:15 PM
  To: Call, Patti <callp@byui.edu>
  Subject: Re: DB Enrollments for FHGEN 130

  Sister Call,

  Thank you for the update and thank you so much for taking time to work on this! I know you must be busy just starting your semester.

  Julie
  
  
  Sent from Yahoo Mail for iPhone
  
  

  On Tuesday, April 21, 2020, 7:44 PM, Call, Patti <callp@byui.edu> wrote:

  Okay, I heard back tonight from the Canvas specialist, who is just as baffled as I am about this problem. He tried a couple of things on his end, which didn't work, and now is waiting to hear back from the LMS expert. Apparently this is a first for everyone. No one has seen this before.

  I am taking it as a sign that you should come back and take the course again.  

  I hope to have some answers for you tomorrow. Again, sorry about this. I'm sure it is so annoying.

  Patti Call

  ---

  From: Call, Patti <callp@byui.edu>
  Sent: Tuesday, April 21, 2020 12:33 PM
  To: Julie Bird <possum7000@yahoo.com>
  Subject: Re: DB Enrollments for FHGEN 130

  I think there's also an issue with Canvas Inbox delivering messages after students are no longer enrolled in the course. I've seen this happen before, but I've never seen the permanent group enrollments issue before. I tagged Brad Barson and Corey Moore in my post today, and hope to hear from them by the end of the day. Someone, somewhere has got to know how to fix this.

  The only other thing I can think of--and you've probably already tried this--is to uninstall the app and try reinstalling it again. I tried accessing other sections to see if the locked feature is only in Fall 2018, but everything that has had final grades submitted is locked. 

  I'm sorry--this has got to be so irritating. I will let you know what I learn today, and I'll send any communications to this email since Canvas Inbox isn't functioning, either. Hope you're having a good semester in spite of the IT issues!

  ---

  From: julie bird <possum7000@yahoo.com>
  Sent: Tuesday, April 21, 2020 12:22 PM
  To: Call, Patti <callp@byui.edu>
  Subject: Re: DB Enrollments for FHGEN 130

  Sister Call,

  Thank you for getting back with me. I did not get your initial email response. I have been in contact with both Canvas and BYUI tech hopefully we can get this resolved. Best of luck this semester.

  Julie Bird

  On Tuesday, April 21, 2020, 09:45:04 AM MST, Call, Patti <callp@byui.edu> wrote:

  I just posted this message on the I-Learn Community and tagged the Canvas specialists:

  Re: Deleting Former DB groups in Canvas app

  This is still an issue for the student. Her Canvas app still shows her group enrollments in a course she completed in Fall 2018. IT student support has advised her to contact me (the instructor) and have me unenroll her from the groups, but I don't have access to previous sections. What else can I suggest?

• 

  julie bird <possum7000@yahoo.com>

  To:Call, Patti

  Thu, Apr 23 at 9:41 AM

  Sister Call,

  Thank you for spending so much effort on this, I hope we can get this resolved soon.

  I just spoke with the IT dept they directed me to have you call this number 208 496 7230 include my I# 154823074, also to reference the ticket # 3758186. They need to have your permission to delete me from the course.

  Julie Bird

  Show original message
• 

  Call, Patti <callp@byui.edu>

  To:Julie Bird

  Thu, Apr 23 at 10:05 AM

  Hi Julie,

  I spoke to Brian at the number provided, and he was not able to remove you from the course without deleting other information as well. He suggested you contact "Records and Registrations" to see if they are able to make that change.

  I'm really sorry about this problem! It sounds like it is a Canvas functionality issue. Please let me know what you learn from Records and Registration.

  ---

  Show original message
• From

  julie bird 

  <possum7000@yahoo.com>

  To

  CC / BCC

  

  5

  Julie Bird

  ----- Forwarded Message -----

  From: Call, Patti <callp@byui.edu>

  To: Julie Bird <possum7000@yahoo.com>

  Sent: Thursday, April 23, 2020, 10:05:29 AM MST

  Subject: Re: DB Enrollments for FHGEN 130

  Hi Julie,

  I spoke to Brian at the number provided, and he was not able to remove you from the course without deleting other information as well. He suggested you contact "Records and Registrations" to see if they are able to make that change.

  I'm really sorry about this problem! It sounds like it is a Canvas functionality issue. Please let me know what you learn from Records and Registration.

  ---

  From: julie bird <possum7000@yahoo.com>
  Sent: Thursday, April 23, 2020 10:41 AM
  To: Call, Patti <callp@byui.edu>
  Subject: Re: DB Enrollments for FHGEN 130

  Sister Call,

  Thank you for spending so much effort on this, I hope we can get this resolved soon.

  I just spoke with the IT dept they directed me to have you call this number 208 496 7230 include my I# 154823074, also to reference the ticket # 3758186. They need to have your permission to delete me from the course.

  Julie Bird

  On Wednesday, April 22, 2020, 12:54:41 PM MST, Call, Patti <callp@byui.edu> wrote:

  Hi again, Julie. I heard back from Corey Moore and he said apologetically that there isn't anything they can do to fix the issue. It has to do with Canvas and the app's functionality. I'm sorry there wasn't anything I could do to help. Best of luck as you continue your education!

  ---

  From: julie bird <possum7000@yahoo.com>
  Sent: Tuesday, April 21, 2020 8:15 PM
  To: Call, Patti <callp@byui.edu>
  Subject: Re: DB Enrollments for FHGEN 130

  Sister Call,

  Thank you for the update and thank you so much for taking time to work on this! I know you must be busy just starting your semester.

  Julie
  
  
  Sent from Yahoo Mail for iPhone
  
  

  On Tuesday, April 21, 2020, 7:44 PM, Call, Patti <callp@byui.edu> wrote:

  Okay, I heard back tonight from the Canvas specialist, who is just as baffled as I am about this problem. He tried a couple of things on his end, which didn't work, and now is waiting to hear back from the LMS expert. Apparently this is a first for everyone.  No one has seen this before.

  I am taking it as a sign that you should come back and take the course again.  

  I hope to have some answers for you tomorrow. Again, sorry about this. I'm sure it is so annoying.

  Patti Call

  ---

  From: Call, Patti <callp@byui.edu>
  Sent: Tuesday, April 21, 2020 12:33 PM
  To: Julie Bird <possum7000@yahoo.com>
  Subject: Re: DB Enrollments for FHGEN 130

  I think there's also an issue with Canvas Inbox delivering messages after students are no longer enrolled in the course. I've seen this happen before, but I've never seen the permanent group enrollments issue before. I tagged Brad Barson and Corey Moore in  my post today, and hope to hear from them by the end of the day. Someone, somewhere has got to know how to fix this.

  The only other thing I can think of--and you've probably already tried this--is to uninstall the app and try reinstalling it again. I tried accessing other sections to see if the locked feature is only in Fall 2018, but everything that has had final grades submitted is locked. 

  I'm sorry--this has got to be so irritating. I will let you know what I learn today, and I'll send any communications to this email since Canvas Inbox isn't functioning, either. Hope you're having a good semester in spite of the IT issues!

  ---

  From: julie bird <possum7000@yahoo.com>
  Sent: Tuesday, April 21, 2020 12:22 PM
  To: Call, Patti <callp@byui.edu>
  Subject: Re: DB Enrollments for FHGEN 130

  Sister Call,

  Thank you for getting back with me. I did not get your initial email response. I have been in contact with both Canvas and BYUI tech hopefully we can get this resolved. Best of luck this semester.

  Julie Bird

  On Tuesday, April 21, 2020, 09:45:04 AM MST, Call, Patti <callp@byui.edu> wrote:

  I just posted this message on the I-Learn Community and tagged the Canvas specialists:

  Re: Deleting Former DB groups in Canvas app

   

   

  This is still an issue for the student. Her Canvas app still shows her group enrollments in a course she completed in Fall 2018. IT student support has advised her to contact me (the instructor) and have me unenroll her from the groups, but I don't have access to previous sections. What else can I suggest?

  Send

2

[Stef_retired · Accepted solution]

Hi,  @possum7000 , thanks for providing this extensive documentation of your interactions with the course instructor. This is definitely concerning, because students whose enrollments have been removed from a course should no longer have group memberships associated with that course. Similarly, students whose courses have been concluded should no longer be seeing those group enrollments.

I have a few questions:

• Is this only occurring on the app? When you log into your Canvas course through the browser, does this group enrollment still display on a Groups tab in the global navigation?
• I see that you've uninstalled and reinstalled the app. Have you tried resetting the app cache? What Student app options can I manage from my iOS device settings? 
• If neither of these remedies solves the problem, would you please ask Canvas Support to do additional investigation? The BYU-Idaho Help menu displays a "BYU-Idaho Help" link for students which sounds like the best option for this issue.

Thanks, Julie.

[Stef_retired]

...and I wasn't sure if the ticket number #3758186 referenced in the conversations above is associated with a direct interaction with Canvas Support or if it was assigned by a local IT help desk at BYU. Please continue to follow up with the support agent on that ticket.

[possum7000]

Stefanie:

Thank you for your reply!

1. Yes, this is only happening in the app. When I log into the browser I am only enrolled in this semesters classes. Also, I spoke with BYUI registration and they assured me I am NOT enrolled in that class!

2. I have cleared the cache on the app and then installed and reinstalled the app. The dashboard still looks the same with the 2018 class there.

3. BYUI has told me they can not help me any further! This is a CANVAS issue & that I would have to just deal with it.

4. 3758186 is the BYUI IT tech support reference number.

Julie

[Stef_retired]

 @possum7000 ,  thanks for confirming that. Please ask BYUI IT Tech Support to escalate the case to Canvas Support.

[princessjme84]

Hello! I'm also having issues. My daughter went to CG in 8th grade (she's a Senior this year) and I've been trying for YEARS to get her removed from groups with no luck. I still get daily emails from Canvas regarding Center Grove (& again, she hasn't gone there in 4 years), I cannot access her info/classes/assignments for her current school year at a different School corporation, and have had no luck getting any of the issues resolved in the past several years. I'm beyond frustrated!! if anyone has any ideas / suggestions on how to fix these issues, please reach out and let me know. Thank you in advance for any help and everyone please stay safe!!